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Vacancy | Supporter Liaison Officer

22

We at Greenock Morton are seeking to appoint a new supporter liaison officer as part of our ongoing commitment to improving communication with our fanbase and the wider Inverclyde community.

The successful applicant will be responsible for ensuring that the club continues to develop a comprehensive understanding of all relevant matters affecting supporters, identify issues and communicate key information to supporters and other stakeholders.

A supporter with a love for the club, the post-holder will play a vital part in ensuring that Morton engages effectively with our supporters and provides the service and experience they would expect.

SPECIFIC RESPONSIBILITIES

In order to meet the objectives described above, the post holder will be expected to:

  • Develop a comprehensive understanding of all relevant matters affecting the Club and Supporters (including, but not limited to, safety regulations, ticketing regulations, travel arrangements, etc)
  • Gather feedback (formally and informally) from supporters, identify key issues and opportunities and communicate these to the Club
  • Communicate key information to supporters and other stakeholders (through a variety of media, but including face-to-face meetings)
  • Support endeavours to continually improve relationships with key stakeholders
  • Establish and maintain communications with SLOs at other clubs
  • Actively seek out ‘best practices’, ‘benchmark’ clubs and other opportunities to engage, to promote dialogue and to improve supporter understanding and sentiment.
  • Assist in signposting supporters to key community initiatives within our award-winning community programme

SUPPORT / BENEFITS

The successful candidate will be given every assistance to achieve success:

  • They will receive a club email and working space at the Cappielow Park as and when required
  • They will be invited to relevant management meetings at the Club
  • They will be given access to supporter feedback and other customer data
  • They will participate in planning meetings, prior to key fixtures
  • They will enjoy access to and support from all key personnel within the Club and supporter organisations

WHAT TYPE OF A PERSON ARE WE LOOKING FOR?

We are looking for a passionate, knowledgeable, confident and outgoing Greenock Morton supporter, with a deep love for the club, knowledge of its heritage and with his or her finger on the pulse of supporter sentiment.

This is an opportunity to participate in a new era at the Club, defined by a close partnership with supporters and a commitment to the values that makes this Club so special to its community.

SPECIFIC COMPETENCIES
The SLO should exhibit the following competencies:

  • Greenock Morton supporter / A true love for the club!
  • A fervour for and deep knowledge of the heritage, history and values of Greenock Morton FC
  • A good previous record of attendance at both home and away fixtures
  • A strong ability to communicate face-to-face, in writing and through social media channels
  • An ability to present arguments; factor in key information and produce reasoned ideas and thoughts
  • An ability to manage data, including (but not limited to) supporter feedback (formal and informal) and other club data
  • To live within easy travelling distance of the Stadium
  • Good PC literacy
  • A creative thinker
  • An ability to work with senior management & other senior personnel

PERSONAL SKILLS

  • Friendly and polite individual
  • Good listener
  • Reliable and flexible
  • Pro-active in resolution handling
  • Good team player
  • Good sense of humour
  • High degree of empathy
  • Willingness to learn
  • Motivated
  • Assertive
  • Ability to exert a calming influence

Applications for the post should be submitted via email with the subject line ‘Supporter Liaison Officer’  on admin@gmfc.net prior to the closing date of 26 February 2021. Each application should include a CV and covering email.

image: Gary Bradley

gmfcAdmin

gmfcAdmin